Items in our webshop are restocked regularly. Many varieties are restocked on the last Friday of the month, often together with new varieties.

Items can also return during Wishlist Weekend, our monthly virtual shopping experience. Sign up to our newsletter to receive the latest information about upcoming restocks.

If you wish to change your order, please reach out to us as soon as possible at club@downtownplantclub.com. We can only make changes if no preparations have been made yet.

Yes. Place an additional order through our webshop and select the pick-up option during checkout to avoid paying extra shipping costs.

Please also email us at club@downtownplantclub.com so we know to combine your orders into one shipment.

No. Items in your cart are not reserved and can still be selected by other customers. Items are only reserved once checkout has been completed and the payment has been accepted.

Unless stated otherwise on the product page, the plant pictured is not the exact plant you will receive. We always do our best to send a plant of similar quality.

For product-specific shopping, join us during Wishlist Weekend.

Because your items are hand-selected from our nursery, cancellation is only possible if no preparations have been made yet.

Please contact us as soon as possible at club@downtownplantclub.com to ask about the possibilities.

Shipping is stressful for plants. After arrival, allow your plant a few days to acclimate to its new environment.

We advise keeping your plant in a warm place, ideally above 20°C, with higher humidity around 70% or more. Do not repot immediately.

Do not repot your plant within the first 10 days after arrival. Repotting during this period voids the 10-day happy plant guarantee.

Shipping and repotting both cause stress for plants, so it is important to give them time to adjust before repotting.

We normally ship on Mondays to help ensure same-week delivery.

Once your order has been shipped, you will receive a notification email with tracking information. Shipping duration to your location is shown during checkout.

Once your order has been shipped, you will receive a tracking link by email.

We ship to the following countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• The Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom

Yes. Pick-up is possible from our office in Nieuwkoop, The Netherlands. Select pick-up during checkout and we will reach out to schedule an appointment.

If you entered the wrong address, email us at club@downtownplantclub.com as soon as possible. We can change your address before your shipment leaves our facility.

Express shipping is the fastest way to ship your order and is usually transported by plane. Delivery time and price vary per country, but usually take no more than 2 days within Europe.

Costs are calculated during checkout based on the size of your order.

We usually ship on Mondays. If you wish to delay your order, please contact us at club@downtownplantclub.com so we can discuss the options.

We strongly advise against delaying a shipment once it has been handed over to the carrier, because the plants will stay inside the parcel for longer.

Yes. Place an additional order and select pick-up during checkout. Then email us at club@downtownplantclub.com so we can combine the orders into one shipment.

All plants ordered from us leave our facility in general good health. After arrival, we take into account a 10-day acclimation period in which any health issues should become clear.

If you are worried about the health of your plant, contact us as soon as possible at club@downtownplantclub.com and include clear photos or videos.

The plant must remain in its original pot during the 10-day period. Repotting within the first 10 days voids the guarantee.

After the 10-day period has ended, we cannot be held responsible for abnormalities to your plant.

We are sorry to hear that. Because plants are fragile, minor damage can happen during shipping. If your plant has major damage and may not survive, contact us at club@downtownplantclub.com and include clear documentation.

Mistakes can happen. If an item is missing, email us at club@downtownplantclub.com as soon as possible. We will either ship the missing item if stock allows, or refund it.

If you received the wrong item, email us at club@downtownplantclub.com as soon as possible and include clear documentation. We will look for the best solution.

Because plants are fragile and perishable, we do not accept returns for plants.

Perishable goods, including plants, are excluded from the standard 14-day online return right under European commerce rules.